Good to know!
You must receive a confirmation of your apportionment via email,
or a telephone call.
If you do not receive the confirmation message within a few minutes, please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click This is Not Spam, which will allow future messages to get through.
If I book an appointment, am I guaranteed that time?
Yes, we do our best to honour your appointment time. There are occasional instances when our salon experience situations beyond our control. If there will be a delay, you will be informed when you arrive at the salon. We strive to keep a smooth service flow so that clients are in and out within a reasonable time frame.
Will you still accommodate me if I’m a few minutes late?
If you arrive late for your appointment, we will do our best to accommodate you if space is available. To ensure a smooth service flow, we ask that you arrive on time for your appointment.
Do I need to call you if I need to cancel?
Yes, please call us! We’d be more than happy to help you re-book a more convenient time. As well, by re-booking, you are helping us to fill your original time slot with another client. If you can’t make your appointment please notify us as soon as possible.
Nepean location 613-422-3811